AI-generated replies with full context
Drafts ready-to-send responses using the customer’s message, order history, address, and tracking details.
Handle customer emails in seconds, not hours.
Save time by generating one-click replies, categorizing customer emails, and filtering spam with AI.
iScale Easy Support AI connects to your Shopify store and centralizes email support in one smart inbox.
AI email support
Preview“Where is my order?”
Easy Support AI pulls customer history, tracking details and order data to draft a ready-to-send reply in one click.
Product features
Built for Shopify merchants who want powerful support without a heavy helpdesk.
Unified customer profiles
View profiles, orders, and past conversations in a single view, so you never have to jump between tabs.
Smart email categorization
Automatically sorts emails by request type—like invoices, shipping updates, and refunds—for a clearer inbox.
Returning vs. new customers
Instantly see whether you’re talking to a first-time buyer or a loyal customer, right from the inbox.
Advanced AI spam filtering
Filters out spam and low-value messages, even when your email provider doesn’t, keeping your inbox clean.
How iScale Easy Support AI works
Easy Support AI integrates with Shopify and helps merchants handle customer emails more efficiently by using AI to categorize messages, detect spam, and generate quick replies. The app identifies returning and new customers, groups emails accordingly, and shows customer profiles to reduce back-and-forth between Shopify and the inbox.
Merchants can respond faster with suggested replies and keep conversations organized without external helpdesk tools.
Ready to simplify your customer support?
Connect your Shopify store and start handling customer emails with AI-powered speed and clarity.